سياسة الاستبدال والاسترجاع

Replacement and Refunds 1- Refunds are only allowed for services and not for courses on the same day of purchase only. Meaning refunds are not allowed after one day from the purchase. 2- Courses or digital services cannot be exchanged for others once the purchase process is successfully completed. 3- If the customer does not like the design or logo, it does not mean that a refund or exchange is possible. And we are always here to answer your inquiries via WhatsApp. Refunds In only one case (not passing one day from the purchase), refunds are made and the refund process is subject to deducting electronic payment fees if any, according to the amount paid and the payment method chosen at the time of payment, as follows: * Apple Pay, Visa: 1 + 2.20% + 15% payment fee tax * Mada: 1 + 1.75% + 15% payment fee tax * Example: If you ordered a product priced at 350 and canceled the order, the payable amount is 340 if the payment method is Apple Pay/Visa or 341.81 if paid via Mada. Regarding the policy of deducting payment fees: This policy does not apply if the payment was made by bank transfer, and no fees are deducted from the customer; the full amount is refunded. Exceptions to the fee deduction may be made depending on the type of transaction and surrounding circumstances. The refund process is immediate, but may take longer depending on the customer’s bank and payment card (Visa or Mada). In case of delay, it may take between 24 hours to 14 working days. Why are these fees deducted?! Electronic payment fees represent a burden on the online store, especially since some products have a low profit margin. When completing the order and paying via electronic payment methods, the store does not receive the full amount; the fees are deducted as previously explained. Dealing with customers must follow a specific mechanism that guarantees the customer’s rights and protects the store from losses.